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Chapter One Need urgent help?

It’s the products not the people

The gambling industry frames the issue of gambling harm as one of individual responsibility. This obscures the role of harmful products and practices in causing harm and stigmatises the people who are harmed.

Man looking down illustration

The gambling industry frames gambling harm in terms of individual responsibility. This obscures the role of harmful products and practices in causing harm.

Using tactics employed by other harmful industries such as tobacco or fossil fuels, the gambling industry tries to influence the public and politicians.

Initiatives to promote ‘responsible’ or ‘safer’ gambling deliberately disregard the addictiveness of products, their impacts on the brain, the effects of misleading advertising, or how most profit comes from those most harmed.

Gambling affects the lives of millions of people in the UK… it isn’t their fault.

The industry spends millions each year on programmes and publicity to promote the idea of ‘responsible’ or ‘safer’ gambling. Commonly used messages include ‘Take Time to Think’ and ‘When the Fun Stops, Stop’. These messages reinforce the narrative that individuals are responsible for the harm they experience and it is their job to fix it, whilst ignoring the addictive nature of gambling.

This causes many people to misunderstand why they are being harmed, to feel abnormal for being harmed, and believe it is their fault. The resulting stigma increases the suicide risk associated with gambling.

Group of three characters illustration

Gambling-related stigma

The promotion of individual responsibility is stigmatising and leads to prejudice. Stigma means that people experiencing harm often feel shame, which can act as a barrier for them to seek help.

Stigma does not just affect individuals. It can also be used to justify the way gambling is regulated and responded to by institutions and people who should support the individual who is harmed.

For more information on stigma and discrimination surrounding gambling harms please visit Tackling Gambling Stigma.

Gambling companies make a lot of money, and they’re not doing that by making lots of winners
Danny – in recovery from gambling addiction

The profits of gambling companies are solely generated from customer losses.
The business model is built on increasing the amount of money that customers lose, and gambling companies use many different tactics to make people start and stay gambling. In 2022–23, the UK gambling industry took £15.1 billion in customer losses.

The gambling industry targets those who are already harmed.
People who are harmed receive on average an incentive every day to gamble – mainly for the most highly addictive forms of gambling.

  • 86% of online betting profits come from just 5% of customers

  • Nearly half of customers who play online slots, casino or bingo games are suffering "problem gambling" or at risk